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NAFASI za Kazi Kutoka Benki ya NMB May 2024

Filed in Ajira by on 15/05/2024 0 Comments

NAFASI za Kazi Kutoka Benki ya NMB May 2024

NAFASI za Kazi Kutoka Benki ya NMB May 2024

NAFASI za Kazi Kutoka Benki ya NMB May 2024

NAFASI za Kazi Kutoka Benki ya NMB May 2024, 2 NOC Infrastructure Specialist Job Opportunities at NMB Bank May 2024

NOC Infrastructure Specialist – (Fixed Term – 2 Years) (2 Position(s))

Job Location :Head Office, Hq

Job Purpose:

24/7 Proactively monitor, conduct level 2 troubleshooting, and escalate all incidents and problems raised within Network operation center (NOC) which will or has the potential to degrade bank services, and ensure service delivery meets and exceeds business customers expectations by maintaining the value of the services.

Main Responsibilities:

To work with the Development team and understand the new products and systems and ensure the right support is provided throughout the transition period.
Second level support for all DSS and onboarding services.
To work with the Development team and understand the new products and systems and ensure the right support is provided throughout the transition period.
Support and solve common and basic issues faced by customers such as solving minor knowledge issues, providing detailed support process information, and fulfilling user’s requests that need IT involvement.
Perform and coordinate root cause analysis of Incidents and share RCA/incident reports.
Daily proactive monitoring, conducting first level troubleshooting, resolution and escalation of all issues pertaining to Data Centre & DR infrastructure, Core banking services, Core network, branch connectivity, ATM/POS, Self-service channels, power & cooling utilities at Head Office and branches.
Manage all incidents and problems logged regarding self-service and channels ensuring SLA(s) and customer expectations are met.
Prepare daily, weekly, and monthly performance statistics for the performance of services and data center infrastructure, status reports, and graphical aids for management.
Automate and consolidate all manual morning health check reports.
First level support for all self-service channels and services ensuring proper escalation to second level support.
Automate and consolidate all manual morning health check reports.

Knowledge and Skills:

Service management standards and baselines in Operating Systems, Network Virtual environments, Databases, and Middleware
Good Knowledge on networks, applications, data center infrastructure, self-service channels, power, and cooling utilities monitoring and troubleshooting.
Experience in developing with two of the following languages; C#/.Net, PHP, Java and Objective-C/Swift (added advantage)
Experience with web application technologies including; CSS3, HTML 5 and JQuery/JavaScript
Good interpersonal skills.
Creative, innovative, aggressive and a team player.
Flexibility to work on shift rotation basis
Good observation and analytical skills.
Familiarity with Agile development methodologies.
Experience with varieties of databases and object-relational Mapping (ORM) frameworks.
Knowledge of programming and shell scripting, e.g., Java, Python, Bash script
Linux & terminal commands
DevOps skills

Qualifications and Experience:

Bachelor’s degree in computer science or related academic field.
Experience with the following tools GIT, NetBeans IDE/Eclipse, Visual Studio and Android Studio.
Two years’ experience in handling Monitoring Tools (Microfocus) in large corporate organizations.
Two years’ experience in systems and Network security technologies such as TCP/IP, Network devices (Switches, Routers and Firewalls) UNIX/Linux, Windows, Oracle & Microsoft Database.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 14-May-2024Job closing date : 28-May-2024

CLICK HERE TO APPLY


Head; Customer Experience Job Opportunities at NMB Bank May 2024

Head; Customer Experience (1 Position(s))

Job Location :Head Office, Hq

Job Purpose:

Ensure strategic delivery of excellent customer experience to Retail customers in line with established customer journeys with a key focus on process adherence and subsequently embed customer centricity across the network.

Main Responsibilities:

Business Focus

  • Develop and implement retail banking customer experience strategies in liaison with other stakeholders.
  • Ensure correct information regarding bank’s products and services is provided to customers, inquiries properly handled, and complaints resolved on time as per Financial Consumer Protection Regulation to protect bank’s image and mitigate related risks to achieve bank’s overall goals and objectives.
  • Develop, manage, monitor, and evaluate service quality standards set across bank’s network.
  • Actively participate in retail products development, marketing, and awareness campaigns with customer centricity in mind.
  • Identify processes that impede the delivery of customer service and develop action plans on how to improve.
  • Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and resolving their complaints to achieve maximum customer satisfaction and build brand loyalty.
  • Drive cross selling, upselling and after sales services through outbound and inbound calls at contact center.
  • MAJINA ya Waliotwa Kazini UTUMISHI Leo May 14-2024

People Focus

  • Provide clear direction to team members on the strategic plan and key focus areas and ensure their understanding and buy-in, Benchmark productivity of the department against industry standards and create measures to improve productivity.
  • Determine and analyse training and development needs for Customer Experience department and ensure that identified training is executed.
  • Build and maintain a supportive organization climate of continuous guidance, trainings, coaching and up-skilling through on-the-job training to team members including branches.
  • Manage performance through setting stretching targets, proving regular feedback and support mechanisms, evaluate performance and reward accordingly as a way of embedding service culture across the network.
  • Ensure compliance with all bank’s policies, procedures, guidelines, and regulations including grooming and appearance, as well as communication etiquette.
  • Agree targets and take accountability for the overall achievements of performance objectives in the business area and the customer experience department in terms of employee satisfaction, customer experience, and cost performance, return on investments, risk, and compliance and governance requirements.
  • Act as a second level of escalation point for all grievances raised in the unit, work with subordinates in the team to achieve excellent business results through continuous people development and monitoring activities.
  • Review performance against Balanced Scorecard components as prescribed by the executives, discuss gaps, and agree action plans to close the gaps.
  • Establish and maintain a succession plan/training for the key roles in Customer Experience department, motivate employees in the department and ensure that their efforts are recognized.

Operational Focus

  • Plan and implement service improvement initiatives based on metrics, complaints, and Voice of Customers
  • Support and administrate organizational service delivery operation activities and provide efficient communication channels to Chief Retail Banking across the network.
  • Always ensure splendid customer services to customers in a friendly and courteous manner.
  • Conduct periodical meetings and ensure report availability to the entire branch network and discuss possible improvements to customer service in all NMB service touch points.
  • Keep Chief Retail Banking updated on customer service risks which might result in damage to the bank’s reputation (image).
  • Ensure that customers’ confidential information is properly protected and only used for official purposes.
  • Conduct periodical customer surveys on voice of customers (internal & external) for continuous improvement with other managers to discuss possible improvements in all NMB service touch points.
  • Manage the day-to-day customer experience deliverables, including responsibility for service quality, managing risk, efficiency, people, and projects within the unit as well as becoming the highest point of contact / escalation for external clients for professional advice, enquiries, complaints, resolving of discrepancies and transactional errors.
  • Ensure full compliance, provide oversight as well as monitor the implementation of various Consumer
  • Protection requirements across business area/Unit.

Knowledge and Skills:

  • Retail banking products and operations
  • Good understanding of Financial Consumer Protection Regulation
  • Stakeholders Management; Project Management; Change Management skills
  • Leadership and strategic thinking.
  • Excellent communication skills.
  • Excellent negotiation skills
  • Strong interpersonal skills; Customer profiling
  • Report writing skills
  • Analytical & Problems solving skills

Qualifications and Experience:

  • Degree or equivalent in Banking, Finance, Business Administration, Marketing or Public Relations
  • Masters’ Degree in related field will be an added advantage
  • A minimum of 10 years in Customer Experience with at least 5 years’ experience in a senior leadership role

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.

Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 14-May-2024Job closing date : 28-May-2024

CLICK HERE TO APPLY


NAFASI za Kazi Kutoka Benki ya NMB May 2024

NAFASI za Kazi Kutoka Benki ya NMB May 2024

Relationship Manager; Commercial at NMB Bank May 2024

Relationship Manager; Commercial (1 Position(s))

Job Location :Head Office, Hq

Job Purpose:

Responsible for driving sales of assets and liabilities for commercial businesses; as well as onboarding of potential customers.

Main Responsibilities:

  • Actively selling loans, deposit, and cross selling other banks products (forex, fund transfer, internet banking etc.) to commercial businesses.
  • Onboarding and appraising big ticket size assets (TZS 3 billion and above) and provide recommendations for decision making
  • Advise the Senior Manager; Commercial on all aspects related to developing the commercial business (asset & liabilities)
  • Take a leading role in driving commercial sales, through positive customer relationships, networking and relevant promotions via the branch network.
  • Offer support and build capacity of Relationship Officers through on-going mentoring and engagement to ensure quality credit applications and business growth.
  • Monitor and review the commercial portfolio performance to ensure that targets are met.
  • Review customer feedback, market intelligence, workshops/focus group reports and review product design and performance
  • Co-ordinate budget objectives of the responsibility area on commercial products to ensure targets are achieved as per approved budget.
  • Ensure customer satisfaction is achieved by providing accurate sales advice in line with customers’ expectations.
  • Prepare budget and projections for the commercial product segment.

Knowledge and Skills:

  • Strong credit analysis skills.
  • Strong customer relationship and sound understanding of bank’s loan products, policies, and procedures.
  • Conversant with standard computer applications (Excel, Word and Access).
  • Good communication skills with high proficiency in the use of (English and Kiswahili).
  • Strong business management, leadership, coaching, and team building skills.

Qualifications and Experience:

  • Bachelor’s degree in Finance, Accounting, Banking and or related fields.
  • At least 4 years’ experience in Relationship Management; handling customers under Business & Commercial Banking
  • Experience in credit analysis and appraisal.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.

Female candidates and people living with disabilities are strongly encouraged to apply for this position.

 

 

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 14-May-2024Job closing date : 28-May-2024

CLICK HERE TO APPLY


Audit Manager Credit Job Opportunity at NMB Bank Maya 2024

Dar es Salaam

Audit Manager Credit (1 Position(s))

Job Location :Head Office

Job Purpose:

Assisting Senior Audit Managers by supervising planning, on the field execution and reporting of credit audits and any other audit engagements assigned. The position is also responsible for assisting the Senior Managers in ensuring that key risks (including fraud risks) and controls relating to credit operations are well understood by the audit team.

The position is also responsible to ensure that the audit team understands the audit tests to be performed and documentation expected throughout the audit lifecycle (scoping, understanding processes, identifying risks and controls, and assessing controls) for supporting conclusions drawn.

Main Responsibilities:

Audit Delivery & stakeholders management

Receive input on risks (including fraud risks) related to credit operations from various parties such as Zonal Managers, Head of Credit, Head of Compliance and Head of Risk.
Review previous branch audit reports to identify areas of focus on credit operations.
In consultation with Senior Audit Managers, review branch risk assessment and audit programs related to credit operations for change or improvements, if any.
Lead fraud risk assessments based on previous fraud cases or scenario planning ensuring adequacy of controls is assessed in those areas and tests are designed to test the effectiveness of identified key controls in either preventing or detecting fraud risks for credit operations.
Obtain and review all communications issued for branch operations relating to credit operations such as circulars, new procedures, new products and discuss with Senior Managers their impact on the audit process and controls.
Perform benchmarking of high-risk credit processes of branch operations of the bank with those of the best in the industry for identifying any gaps in NMB branch processes which need improvement to strengthen the control environment of the bank.
Review repeat issues reported in branch credit reviews focusing on understanding the root cause for recurrence of the issues.
Map or review key processes of branch and HO credit operations and sharing with audit teams key risk areas in those processes.
Develop and sharing with the audit team key fraud indicators of credit operations at both branches and Head Office.
Responsible for the field supervision of branches audits which entails the review of working papers, Management letters and leading discussion with the business.
Regular review of key branch operations controls relating to credit that are exercised at Head Office.
Ensure audits are carried out in line with International Standards for the Professional Practice of Internal Auditing as issued from time to time by the Institute of Internal Auditors.
Guide Auditors on report writing focusing on root cause identification, developing recommendations that address the root causes.

Management and Leadership

Provide leadership to auditors by mentoring and coaching, providing constructive feedback including formal performance management to ensure personal and professional growth of auditors under his/her supervision and mentorship.
Provide regular training to auditors on areas that need improvement in credit reviews; and
Manage audit teams and ensure audits progress as planned as regards scope, budget, and timetable.

Knowledge Management

Improve technical knowledge as well as soft skills through self-learning or training including mandatory CPE requirements.
Be an expert in credit operations and share knowledge with the audit team and peers in the business through presentations.

Knowledge and Skills:

Knowledge of risks and controls related to credit operations in a bank.
Sound communications skills both written and oral
Knowledge of applying internal audit standards (IPPF) to perform value adding internal audits.
Knowledge of BOT regulations guiding credit processes.
Leadership skills in particular ability to lead and motivate teams towards a common goal.
Mastery in using audit tools such as ACL, IDEA, Microsoft Visio etc.

Qualifications and Experience:

Bachelor’s degree in business related fields from a recognized institution and possession of professional auditing or accounting qualification i.e., CIA, CPA, CISA, ACCA or equivalent
A post graduate degree in business or finance is an added advantage.
At least 5 years’ experience in audit 3 of which should be at a managerial, supervisory or team leader level in a bank or an audit firm.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 07-May-2024Job closing date : 21-May-2024

CLICK HERE TO APPLY


Senior Manager; Credit Risk (Wholesale & Business Banking) at NMB Bank May 2024

Job Location :Head Office, Hq

Job Purpose:

Responsible for wholesale and Business Banking portfolio in safeguarding compliance in lending practice and assist to limit credit risk exposure within acceptable parameters with reference to Enterprise Risk Management Framework (ERMF) per 2nd line of defense point of view.

Main Responsibilities:

Drive and support the identification, assessing, monitoring, and reporting bank’s Credit Risks relating to Wholesale and Business banking business segments from a second line perspective on a regular basis.
Facilitate scheduled and event triggered respective Credit Portfolio reviews, ensure adequate and effective processes and procedures for identification of early warning signs, assess root-cause, engage respective stakeholders, agreed remedial actions and timelines as well as ensure closure of agreed remedies.
Oversee trade finance portfolio to manage and other special projects including syndicated loans, high value corporates deal and ensure adequate credit risk and other associated risks are well identified, appraised, and sufficiently mitigated to sustain portfolio quality of the bank.
Leading the Credit Risk assigned staff, while managing their performance, develop and implement training and development plans to ensure their performance is aligned with business goals and objectives.
Drive and support the identification, assessing, monitoring, and reporting bank’s credit risk environment from a second line perspective on a regular basis.
Perform scheduled and event triggered Branch reviews and find all early warning signs prompt, assess root-cause, engage respective stakeholders, agreed remedial actions and timelines. This will include end to end credit process/ functions relating to assigned portfolio as per Credit Risk Annual plan, Strategy and Combined Assurance Plan
In consultation with other stakeholders, conduct thorough performance reviews of all credit related products within assigned portfolio and present comprehensive report to right forums on prompt manner.
Follow-up and engage action owners to ensure prompt and adequate closure of all agreed actions/ remedies such that risk management strategy remain adequate and effective. Timely escalate deviations to right forums for right decisions and enhanced oversight.
Give inputs and take part in periodic reviews of all credit and credit risk related governance documents including but not limited to policies, manual, risk appetite statement, combine assurance plan, operating modal, risk registers, annual plan, credit risk strategy, TORs etc.
In consultation with Head Credit Risk, partnering with the Credit Department and assigned business segments on credit risk matters to ensure business growth is balanced with risk management and controls.
Establish adequate/effective controls and monitoring processes for end-to-end collateral reviews and management process to ensure proper management of the same as fallback position for credit facilities.
Assist Head Credit Risk to ensure submission of correct and prompt reports to Risk Management forums and other stakeholders (within agreed/ specified timelines), highlighting performance against defined credit quality parameters. Review reports, RCC, MARCC, BARCC and other required reports and submissions.
Be credit risk champion in assigned business segments process and projects related activates and ensure credit risk interest is well considered. Give feedback to Head Credit Risk from time to time to ensure sufficient alignment.
Develop, implement, and check the Unit’s business plans, BSC, and ensure PMS and staff welfare including leave management are observed sufficiently as per HR guidance.
Support stakeholders to adhere to bank’s lending governing documents through coaching/knowledge sharing to reduce/manage credit risk through booking credits according to approved limits, pricing, tenors, security documents etc.
Ensure approval terms both precedence and subsequent are adequate, effective, monitored and complied, together with clear oversight by management. This will include exceptions granting process.
Provide motivational and inspirational leadership to the team and communicate clear performance expectations. Identify skills gaps and ensure proper training, coaching and mentorship programs.
Monitor, measure and report about the efficacy of the bank’s credit risk internal controls. including showing clear lines of accountability and authority to ensure effective credit risk management process.
Stand in for Head Credit Risk (as the case may be) and ensure all other tasks assigned from time to time are delivered promptly and adequately per expectation of management.

Knowledge and Skills:

Extensive knowledge and experience on trade finance products such as Export Letters of Credit, Import Letters of Credit, Documentary Collection, Bills, all types of Guarantees, Standby Letters of Credits and Trade Loans etc end-to-end process flow.
Wider understanding of the Enterprise Risk Management Framework for the Bank and lines of defence phenomena.
In depth understanding of all Wholesale Banking and Business Banking Credit related products and services including key sectors contributing to these portfolios.
Desired knowledge on entire credit activities value chain (especially for Wholesale & Business Banking) including but not limited to origination, appraisal, approval, documentation and limits capturing & maintenance, monitoring, Special Assets Management.
Desired knowledge in the multisectoral aspects and key Risks within assigned portfolio including concentrations, structural and other dynamics, and related laws in Tanzania.
Excellent knowledge of banking operations and financial markets in Tanzania and other interrelated counterparties including applicable statutes, laws, regulations, and guidelines that govern banking and lending activities.
Strong computer skills proficient in outlook, word, excel and power point presentations.
Managerial and leadership skills (analytical, conceptual and resourcefulness)
Strong interpersonal and networking skills for both internal and external stakeholders.
Ability to effectively prioritize and execute tasks in a high-pressure environment.

Qualifications and Experience:

Bachelor’s Degree in Banking, Business Administration, Accounts and Finance, Accounting, Commerce, or Economics or other relevant fields of study.
Master’s degree in the related fields will be an added advantage.
Minimum of Eight (8) years’ working experience in a Bank or financial Institution or any closely related environments.
At least five (5) years in Credit Risk Management, Wholesale Banking/ Credit or Originations.

Experience in Project appraisal for lending will be an added advantage.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 08-May-2024Job closing date : 22-May-2024

CLICK HERE TO APPLY


Technology Vendor Management Specialist Job Opportunity at NMB Bank May 2024

Technology Vendor Management Specialist (1 Position(s))

Job Location :Head Office, Hq

Job Purpose:

Responsible for overseeing the entire vendor relationship for all Technology contracts ensuring vendor performance, and relationships, and managing end-to-end risk associated with Technology vendors to ensure the bank extracts the most value from the Investment.

Main Responsibilities:

  • Develop and standardize technology vendor performance management program.
  • Develop a structured IT vendor performance management framework.
  • Develop vendor management scorecards and dashboards.
  • Build and maintain strong, collaborative relationships with key technology vendor contacts.
  • Proactively manage vendor performance to ensure they meet agreed-upon service levels.
  • Track and monitor vendor performance against KPIs (Key Performance Indicators).
  • Identify and address any performance issues promptly.
  • Generate reports on vendor performance for internal stakeholders.
  • Work with internal teams to ensure efficient use of vendor services.
  • Work with internal Technology teams to define and communicate technology requirements to vendors.

Knowledge and Skills:

  • A solid understanding of IT and technology trends.
  • Procurement & contract management knowledge
  • Legal & compliance knowledge
  • Financial acumen
  • Able to understand contract risks and to work with other parts of the organization in crafting tactics and strategies for risk mitigation.
  • Knowledge of contracting trends, licensing models, and traditional and emerging contract and vendor performance models.
  • Knowledge of best practices for IT contract negotiation tactics and strategies.
  • Strong planning and organizing skills.
  • Ability to communicate clearly, pleasantly, and confidently with technology management stakeholders both orally and written.
  • Ability to work on own initiative and be self-driven, prioritizing work with minimum supervision and working to deliver.
  • Demonstrates strong analytical, problem-solving, coordination, and decision-making abilities.
  • Team player that motivates and educates other team members/change stakeholders.
  • Ability to interact with all levels of management, staff, and vendors.

Qualifications and Experience:

  • Bachelor’s degree in information technology or supply chain management/ or Bachelor of Laws (LLB).
  • Preferred professional certificate in vendor/contracts management.
  • Minimum of 2 years’ experience in vendor and contract management specific in technology domain.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 07-May-2024Job closing date : 21-May-2024

CLICK HERE TO APPLY


Relationship Manager Institutional Banking Job Opportunity at NMB Bank May 2024

Dar es Salaam Relationship Manager Institutional Banking (1 Position(s))

Job Location :Southern Zone, Southern

Job Purpose:

The objective is to grow and retain a portfolio of Institutional Banking clients (both Government and Private Institutions) by performing a proactive, mobile, value adding financial partnership role, ensuring that close personal attention is given to provide a full array of customized financial solutions and services tailored to meet the growth needs Institutional clients.

Main Responsibilities:

Relationship Management and Business growth

Manage existing customer relationships through regular contacts and visits by ensuring customers banking needs are addressed effectively in a timely manner.
Partner with the product team and other internal staff to deliver a clear account plan that is based on understanding of client needs and provide appropriate solutions for clients across relevant products by capitalizing on bank’s competitive attributes e.g., Network, balance sheet, brand etc.
Identify and develop a target pipeline and aggressively market for new profitable institutional customers and exploit cross selling opportunities.
Gather information that is needed to prepare and assess credit applications to manage customer expectations.
Manage the development of prudently priced assets, cost-effective long term liability with reputable institutions and organizations to ensure the bank’s maximum profitability.
Identify and take ownership of sales leads generated for the bank; Ecosystem banking – Corporate Banking, Business Banking and Retail Banking.
Manage the product partners to ensure that work standards and quality work output targets are set, achieved, and maintained.
Ensure full compliance, provide oversight as well as monitor the implementation of various consumer protection requirements across Institutional Banking.

Customer Service Quality and Efficiency

Adhere to high professional standards and strive to provide quality services and competitive pricing to clients by ensuring delivery of industry-leading customer service, premier on-boarding. experience and advisory service to new and existing institutional Customers.
Perform a proactive liaison role between customers, client service delivery team and back-office service fulfilment and credit functions.
Interact frequently and closely with all clients to analyze and establish ongoing needs and to assist clients to better understand their financial requirements.
Accurately and efficiently process customer mandates/ documentation requirements for financial facilities.
Mine and analyze customer data to identify and plan for expansion and/or additional business opportunities for the bank.
Develop and implement a client-calling schedule to visit all clients in the portfolio.

Risk Management

Monitor and manage complete regulatory compliance (KYC); Control Self-Assessment and addressing of root-cause for issues raised.
Maintain a high quality of the asset book, ensure excellent performance and maximum returns of the portfolio.
Gather information that is needed to prepare and assess credit applications to manage customer expectations.
Proactively manage client portfolio in compliance with the regulatory environment, keeping up with bank’s guidelines, policies, and procedures to mitigate financial loss and fraud within the bank.
Maintain high standards of operational controls including adherence to Risk Management and Compliance guidelines.

Embed NMB values and code of conduct by ensuring adherence to the highest standards of ethics with relevant policies, processes, and regulations.
Consult with staff in Risk, Credit, Legal and Compliance departments to ensure that the portfolio remains credit worthy and within the policies of the bank.
Manage the Institutional Banking liability & loan book within the bank’s risk appetite statement.
Prepare quality clients credit applications for submission to CREDCO.
Always ensure growth of a quality credit portfolio and a sustainable self-funded wholesale banking balance-sheet

Ensure proper record keeping in all documents submitted by clients for services at the bank.

Knowledge and Skills:

Good knowledge of general banking practices, policies, procedures, and regulatory environment.
Knowledgeable of different industry sectors and sector risk profiles/ trends

Possess an intimate understanding of Institutional competitor activity, drivers, products, strengths, vulnerabilities, market-share, and client base accordingly to meet business objectives.

Broad and detailed technical knowledge of general Institutional Banking practices and procedures.
Good customer relationship and sound understanding of bank’s products, policies, and procedures.

Analytical – identifies and analyses patterns and trends, sees the relationship between cause and effect, has an enquiring mind.
Fluent in verbal and written communication in English and Swahili.
Strong in numerical skills and financial acumen to analyze evaluate and identify trends in complex consolidated financial statements, balance sheets and ratios,
Persuasive – Enjoys selling and negotiating, changes the opinions of others, is convincing with arguments.
Word/Excel/Power point skills.

Qualifications and Experience:

Bachelor’s degree in Economics, Business Administration, Finance, Marketing Statistics or Research.
Master’s Degree in Business Administration or Business related field is an added advantage.
A minimum of 5 years’ experience in Relationship Management managing government and other public sector clients.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted

Job opening date : 02-May-2024Job closing date : 16-May-2024

CLICK HERE TO APPLY

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