NAFASI za Kazi Vodacom Tanzania July 2024
JIUNGE NASI TELEGRAM BOFYA HAPA WHATSAPP BOFYA HAPA
NAFASI za Kazi Vodacom Tanzania July 2024
NAFASI za Kazi Vodacom Tanzania July 2024
NAFASI za Kazi Vodacom Tanzania July 2024,Senior Legal Specialist at Vodacom Tanzania July 2024,At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Role purpose:
Senior Legal Specialist responsible to manage and provide corporate legal services as in-house counsel in the Legal team and endeavour to provide effective link between the team and internal and external stakeholders in all legal matters.
Key Responsibilities:
Working in collaboration with all levels of management to guarantee availability of valid and appropriate contracts for all areas of business.
Managing aspect of control of contracts and other legal documents in the Division in line with company delegation of authority
Timely provision of legal advice and support to management and relevant stakeholders pertaining to various business issues as and when needed.
Overseeing execution of contracts in line with legal and regulatory policies and procedures.
Representing the company in courts and other dispute resolution mechanisms.
Managing all disputes and litigation involving the Company and ensure availability of records and relevant reports.
Ensuring legal policies and procedure are in place and updated to conform with company legal requirements.
Overseeing legal digital and automated solutions and projects to simplify business operations.
Qualification, Core competencies, Knowledge and Experience
A holder of Bachelor of Laws from a recognized university,
A Registered Advocate of the High Court of Tanzania and Courts sub-ordinate thereto with no less than 3 years’ experience.
Very good knowledge of legal concepts, techniques, and principles
Experience in handling complex corporate and commercial transactions or projects
High level of computer literacy exceptionally conversant with Word
Excellent interpersonal skills and customer and business-oriented approach
Strong communication skills, fluency in English and Kiswahili and ability to interact with other team members
Outstanding ability to apply knowledge of Law and advise Management accordingly.
At least three years’ experience in telecommunication industry or any FMCG or busy corporate legal service-providing law firm
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
Location: Dar es Salaam
Full Time / Part Time: Full Time
Contract Type: Permanent
Customer Experience Specialist at Vodacom July 2024, At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Role Purpose and Key Responsibilities
Role Purpose:
The Customer Experience Specialist is responsible and empowered to
- Convert “As Is” experiences into better “To Be” experiences, whilst ensuring the company acts and deploys appropriate actions in all stages to improve the overall customer experience and levels of customer loyalty across assigned touch points/channels as well as its products and services.
- Take accountability for objectively designing and measuring the customer experience delivered by all the touch points that include but not limited to contact centre and retail.
- Be an active participant in the GTM (Go To Market) process, acting as the customer advocate, by proposing and following through that the best experience of our products and services are delivered and the necessary toolkits are in place to support Customer Service Service Representatives in delivering an exceptional customer service service.
Key Responsibilities:
- Gain an understanding of customer requirements through
- The review of As-Is Experiences within the assigned product/service/channel portfolio
- Quantitative and qualitative insights on existing products/services/ channel
- Proactive participation in the Go To Market (GTM) process
- Design and implement
- Improved To-Be experiences which are not limited to existing but are also applicable to new products/services/channels
- Appropriate experience KPI measurements for a particular product/service/channel
appropriate toolkits/processes for the frontline support. - Build effective professional relationships with business partners across CBU, VBU, MPESA and Channels.
- Managing expectations and priorities whilst maintaining delivery commitments towards experience reviews, improvements and continuous monitoring.Qualification, Core competencies, Knowledge and Experience:
- Degree in Business Administration or any other related field.
- 2 years of experience in Customer Experience or Business Analysis or Programme Management
- Strong Analytical skills – able to assess data, reports, insights and existing processes, identify negative experience root causes or paint points; recommend /develop creative and innovative customer centric solutions with an international context.
- Process-Oriented – solid understanding of key cross-functional processes touching customers; able to spot optimization opportunities
- Commercially astute – solid understanding of the market, competitor, & customer; Knowledge of Vodacom products and services and their value to customers as well as what competitors are offering in comparison
- Stakeholder management – Ability to work and influence cross functional and external stakeholders for development and delivery of results towards an ‘ideal Customer Experience Journey’; Ability to connect the dots and extract value from the information by engaging in successful dialogues; Act as a customer champion even when it is unpopularCommitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
Location Mbeya
M-Pesa Lead-South at Vodacom, At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Role purpose:
- Manage and Grow Vodacom M-Pesa Business across all KPIs in the South region.
- Responsible to grow M-Pesa base for South region.
- Management of M-Pesa partners and customers by putting up a strategic on ground commercial plan and see to its successful implementation.
- Coordinate with all stakeholders and manage all M-Pesa ATL and BTL campaigns and foster M-Pesa footprint in order to maximize Customers Mobile money activities and grow M-Pesa Revenue Market Share.
- Effective M-Pesa partners’ management and maintain close watch on market dynamics including competitor activities that affect M-Pesa business and recommend mitigations.
Key accountabilities:
- Design and implement M-Pesa Regional commercial plan in line with Overall Vodacom M-Pesa Annual strategy to increase the width and depth of M-Pesa distribution, which would translate into increasing M-Pesa customers and revenues in relation to regional targets.
- Coordinate sales and distribution activities within the region including wakalas, super agents, merchants.
- Coordinate and support M-Pesa partners in the region whilst optimizing Distribution partners’ returns in terms of ROI and ensure mutually healthy returns.
- Information mining to facilitate M-Pesa performance review and relevant action plan at the Region/Territory/cluster level and prepare weekly reports for management meetings.
- Develop and execute approved, quarterly and on demand tactical plans to ensure M-Pesa Growth continuity despite market dynamics.
Core competencies, knowledge, and experience:
- Ability to manage an outsourcing partner to deliver business solutions and results.
- Ability to anticipate customer, competitor, and market dynamics.
- High on interpersonal skills and able to relate at all levels within the business.
- Sound sales & Distribution experience – combination of both FMCG/Direct marketing
- High level of planning & execution capabilities.
Must have technical / professional qualifications:
- Bachelor’s degree or Advanced Diploma in a business-related course.
- 3-5 years of varied experience in Mobile Money on ground sales, 2 years at a senior level.
- Extensive knowledge of Mobile Financial Services business and value chain and sound understanding of distribution models and route to market.
- Mobile money products penetration and on ground execution skills.
- Mobile Money commercial analysis skills.
Key performance indicators:
- Overall M-Pesa KIPs Growth as per the South region target.
- Accurate and timely delivery of the execution plans specified on the calendar.
- Quality of support and stakeholder alignment.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What’s in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You’ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
Digital Payments Ecosystem Specialist Job Opportunity at Vodacom July 2024
Dar es-Salaam, Tanzania
Role purpose:
- Develop and implement digital payment strategies aligned with the company’s overall goals
- Conduct market research to understand customer needs and preferences
- Manage end-to-end digital products’ lifecycle, from ideation to post-launch evaluation
- Collaborate with cross-functional teams including IT, Customer Experience, Marketing in the designing, launch of new digital & online products and services
- Enhance the experience for customers by gathering and analysing customer feedback to drive continuous improvement
- Develop and manage relationships with external partners
Key accountabilities:
- Maintain and drive the strategic roadmap for digital payment solutions to achieve maximum adoption and overall growth
- Identify opportunities for innovation and differentiation in the digital payments space – Evaluate emerging technologies, drive innovation by piloting new solutions and assessing their feasibility for integration into M-Pesa’s ecosystem
- Continuously design and optimize digital & online solutions to improve user experience and functionality – Analyse customer feedback and usage to identify and address pain points
- Consistent tracking & analysis of key performance metrics related to digital payments adoption, usage, revenue – Ensure analysis and reports are detailed and insightful enough for quick decision making
- Collaborate with GTM teams in rolling out the overall GTM Strategy for digital solutions – Develop and execute campaigns promoting digital payment solutions, educate customers o the benefits and usage of the solutions and measure the effectiveness of these efforts and adjust the GTM strategies as need
Core competencies, knowledge, and experience:
- Strong stakeholder management skills
- Must be a critical thinker, innovative and agile
- Ability to manage projects, multiple tasks and priorities effectively
- Strong customer service and experience orientation
- Excellent analytical and problem-solving skills – Familiarity with data analysis tools and techniques
Must have technical / professional qualifications:
- Bachelor’s degree in Business Administration, Economics, Marketing, Finance or a related field
- Understanding of digital payment ecosystems and mobile financial services
- Minimum 2 years of working experience in a fast-paced industry e.g., telco, FMCG
- Excellent analytical, problem-solving, and business acumen
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced and dynamic environment
- Flexibility in working hours may be required o meet project deadlines
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What’s In It For You
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You’ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who We Are
You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
