NAFASI za Kazi TCB Bank 28 August 2024

POSITION: BANKING OPERATIONS OFFICERS – 3 POSITIONS

POSITION OBJECTIVE

To serve customers effectively, maintain competitive turnaround time and process transactions accurately. His/her efficiency and courtesy often reflects the Bank’s standard of service. He/she has to ensure that both front and back office operations are performed fast, accurately and friendly.

KEY RESPONSIBILITIES

• Guide prospective customers who come over the counter for inquiries.
• Coordinate all counter activities while ensuring that quality service is provided to customers.
• Receive Cash and Cheque deposits
• Posting Transactions
• Verify teller proof of cash and teller proof of cheques against actual documents by ticking and signing the printouts.
• Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with the approval limits.
• Handle Foreign Exchange Transactions
• Cross sell Banks Products to Customers
• Correspond with Cards custodians on issues relating to ATM cards, check reports in order to solve customer complaints.
• Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank
• Report Suspicious Transactions
• Ensure you comply with Money Laundering Prevention as per Bank Policy, Know your Customer(KYC)/Customer Due Diligence (CDD)
• Computing and charging commissions, interest and all other manual bank charges on customers.
• Fill delivery notes/registers for items moved from one office to another by post of dispatch.
• Balancing teller’s cash at the closure of business daily.
• Check and sign back-office entries raised by the respective clerks/tellers (call-over).
• Prepare Bank reconciliation statement timely and accurately.
• Reconcile and clear all suspended transactions
• Filing/bundling records for safekeeping in the record rooms.
• Perform any other duties as may be assigned by Supervisor from time to time.

CONTRIBUTES TO;

• Customer – Service Delivery/Enquiries
• Efficient and Quality Service to Customers

QUALIFICATIONS, SKILLS & EXPERIENCE

• Holder of Degree in one of the following fields; Business Administration, Finance, Accounting, Banking, Economics, Marketing or equivalent qualifications from any recognized institution in related fields.

PERSONAL ATTRIBUTES AND BEHAVIOURAL COMPETENCIES

• Ability to demonstrate Tanzania Commercial Bank core values: – Customer Focus, trustworthy, Creativity, Teamwork and Excellence
• Ability to priorities work and to meet deadlines.
• Ability to work quickly, accurately and consistently when under pressure.
• A methodical and well-organized approach to work.
• Mature and able to work in a confidential environment.
• Has sound judgment, common sense and good humor
• The position will attract competitive salary packages and benefits.

Applicants are invited to submit their resume via the following link:-

https://www.tcbbank.co.tz/careers applications via other methods will not be considered. Applicants need to fill their personal information, academic certificates, work experiences, and application letter. Other credentials will be submitted during the interview for authentic check and administrative measures. Tanzania Commercial Bank has a strong commitment to environmental, health and safety management. Late applications will not be considered. Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment and physical capability assessment.

Deadline of the Application is 10th September 2024.

CLICK HERE TO APPLY

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POSITION: BRANCH MANAGERS -2 POSITIONS

POSITION OBJECTIVE

The Branch Managers are responsible for leading and overseeing the operations of our Branches, driving growth, profitability and customer satisfaction while maintaining operational efficiency.

KEY RESPONSIBILITIES

1. Develop the branch budget and strategy to ensure profitabilit
2. Create and pursue sales opportunities to meet targets and exceed customer expectations.
3. Coordinate branch goals with retail officers for annual objectives and sales campaigns.
4. Track and evaluate branch objectives to assess progress and performance effectively.
5. Enhance the quality of business relationships with retail clie
6. Visit customers regularly to maintain loyalty and expand customer base.
7. Offer financial products and services that cater to the unique needs of SMEs, such as business loans, working capital financing, and cash management solutions.
8. Provide expert advice and guidance to SME clients on financial matters, helping them achieve their growth objectives
9. Identify and target Government agencies at the local, regional, and national levels to solicit their banking business.
10. Develop and maintain strong relationships with Government officials, understanding their financial requirements and offering suitable banking solutions.
11. To liaise with the Public and Government officials in the area of operation of the Branch to maintain good public relations and project good image of the bank.
12. Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank
13. Identify and mitigate operation and environmental risk inherent in branch service delivery and minimize impact/exposure. Ensure tidiness across the branch premises and clean-desk policy is exercise
14. Ensure that all branch staff as prescribed in the operating manuals/standard operating procedures (SOPs) adhere to all Operational Procedures.
15. To ensure that the branch is adequately supplied with stationery items and enough cash to meet day-to-day operations. You will also ensure that adequate security is in place with regard to cash and all bank documents/assets.
16. To carry out regular snap checks for cash in tills/strong-rooms, controlled stationery, all suspense accounts and stamp accounts.
17. To compile timely replies to all audit reports and ensure that auditors’ recommendations are implemented accordingly.
18. Carry out periodic staff evaluations.
19. Ensure that the Anti Money Laundering requirements are followed as follows:
a) Take all reasonable steps to verify and identify customers, including performing Quality Assurance on accounts opened, and the general KYC issues/CDD
b) Retain adequate records of identification, account opening and transactions and ensure timely and properly filling of customer mandates
C) Make/assist to effective reporting of suspicious transactions
d) Raise awareness of Money Laundering prevention by training all branch staff.
20. Perform any other duties as may be assigned to you by Supervisor or higher authorities.

CONTRIBUTES TO;

• Customer retention because of high customer service standards
• Business growth as evidenced by attaining budget figures on revenue
• Minimization of operational costs thereby improving overall branch profitabilit
• Enhanced and robust control at the branch.

QUALIFICATIONS, SKILLS & EXPERIENCE

Holder of Bachelor Degree in Banking, Economics, Commerce, Business Administration, Finance or equivalent qualifications from recognized institutions. Must at least eight (8) years working experience in Banking Industry or Financial Institutions, in which at least three years’ experience in managing Bank Branch operations, SME and Credit.

PERSONAL ATTRIBUTES AND BEHAVIOURAL COMPETENCIES

• Ability to demonstrate Tanzania Commercial Bank core values:
• Customer Focus, trustworthy, Creativity, Teamwork and Excellence
• Ability to priorities work and to meet deadlines.
• Ability to work quickly, accurately and consistently when under pressure.
• A methodical and well-organized approach to work.
• Mature and able to work in a confidential environment.
• Has sound judgment, common sense and good humor.
• Strong leadership and people management skills.
• Strong skills in managing SME portfolio.
• Prioritize Task.
• Team Player.
• Proven leadership skills (Must have managerial experience in operations. and/or credit.
• Very strong business acumen, with ability to grow business.
• Ability to build effective relationships with all stakeholders
• Self-drive with a results-oriented mindset
• Effective communication and influencing skills, strong analytical skills with high level of attention to details.

The position will attract competitive salary packages and benefits.

Applicants are invited to submit their resume via the following link:-

https://www.tcbbank.co.tz/careers applications via other methods will not be considered. Applicants need to fill their personal information, academic certificates, work experiences, and application letter. Other credentials will be submitted during the interview for authentic check and administrative measures.

Deadline of the Application is 10th September 2024.

CLICK HERE TO APPLY