NAFASI za Kazi Vodacom Tanzania August 21-2024
NAFASI za Kazi Vodacom Tanzania August 21-2024
Position: Retention Analyst
Company: Vodacom Tanzania Plc
Role purpose:
- Execute the retention management strategy for Vodacom Tanzania and manage the delivery thereof through various customer value management activities.
- Define, manage and execute direct marketing and other campaigns that will maximise the customer’s lifetime value by increasing their tenure and growing their revenues/margins.
- Therefore, the 3 primary objectives of the role are:
- Actively manage churn targets and work closely with relevant business units to prevent churn
- Work across the business to develop and manage retention plans for all segments of the customer base with a primary focus on new and high value customers
- Define and manage the execution of the outbound customer contact plans (campaigns, commercial activities, loyalty programmes, etc.) for all retention initiatives
Key accountabilities:
- Execute retention/churn management e.g. prepaid inactivity management, early churn detection
- Prepare insightful reports on churn, retention and inactivity: setup and deliver IBRO reports, campaign ROI reports
- Manage E2E campaigns to boost new customers’ survival focusing on OG activities and ARPU growth
- Consistent monitoring of the overall customer base inactivity, subscribers, usage and propositions and recommend actions based on performance
- Work with Regional teams to develop proactive custom inactivity campaign (location specific) based on competition movements and on-ground insights
Core competencies, knowledge and experience:
- Excellent analytical and logical reasoning skills translated from consumer insights
- Excellent communication skills
- Strong stakeholder management skills
- Ability to anticipate customer, competitor and market dynamics
- Able to challenge the status quo
Must have technical/professional qualifications:
- 2+ years’ experience in customer value management programs
- Bachelor degree in Computer Science, Statistics, Actuarial Science
- Strong analytical skills and business acumen
- Strong SQL skills with experience in relational OLTP database models (OLAP is a plus)
- Telecommunications experience would be advantageous
- Experience in coding with Python, JavaScript environment is an added bonus
Key performance indicators:
- Annualized Churn Rate (churn as % of total base)
- New Customers survival rate (% of GA with OG activity on M2)
- E2E execution of inactivity management programs
- Quality of support and stakeholder alignment
How to Apply:
CLICK HERE TO APPLY
Position: M-Pesa Operation Risk Analyst
Company: Vodacom Tanzania Plc
Role purpose:
Responsible for identifying, analyzing, and mitigating risks associated with the M-Pesa Limited operations. This role plays a critical part in maintaining the stability and integrity of our operations by implementing risk management strategies and ensuring compliance with regulatory standards.
Key accountabilities and decision ownership:
- Risk Identification and Assessment
- Conduct risk assessments to identify potential operational risks
- Analyze business processes to detect areas of risk and vulnerabilities
- Develop and implement risk assessment models and frameworks
- Monitoring and Reporting
- Maintain an accurate risk register and report on key risk indicators (KRIs)
- Prepare periodic risk reports for senior management and stakeholders
- Monitor and analyze risk events, incidents, and loss data
- Mitigation Strategies
- Develop and recommend risk mitigation strategies and action plans
- Collaborate with various departments to implement risk control measures
- Ensure timely resolution of operational risk issues
- Compliance and Governance
- Ensure compliance with regulatory requirements and internal policies
- Assist in the development of risk management policies and procedures
- Facilitate internal and external audits
- Data Analysis and Technology
- Utilize risk management software and tools to analyze data and trends
- Foster continuous improvement by leveraging technology and data analytics
- Support the integration of new risk management systems
- Training and Awareness
- Conduct training sessions to promote risk awareness and a risk-conscious culture
- Provide guidance and support to staff on operational risk matters
Core competencies, knowledge and experience:
- Strong analytical and problem-solving skills
- Proficiency in risk management software and data analysis tools
- Excellent communication and presentation skills
- Ability to work collaboratively and build relationships across the organization
Also Read: NAFASI za Wataalamu wa Bima Vodacom Tanzania August 2024
Must have technical / professional qualifications:
Education: Bachelor’s degree in Finance, Business Administration, Risk Management, or a related field. Master’s degree or professional certifications (e.g., FRM, PRM, CFA) are a plus
Experience: Minimum of 3-5 years of experience in operational risk management, preferably in the financial services industry
Knowledge: Comprehensive understanding of risk management principles, regulatory requirements, and industry best practices
Key performance indicators:
- Risk identification and Mitigation efficiency
- Accuracy and timeliness of risk reporting
- Compliance and incident management
How to Apply:
CLICK HERE TO APPLY
